Refund policy

Return Policy

Return window
Returns must be requested within 7 days of the delivery date. Requests made after 7 days will not be accepted.

Request approval first
Before sending any item back, email us to request a return. Include your order number, the reason for the return, and clear photos of the item and its packaging. Items sent back without prior approval will not be accepted.

Condition of item
Items must be returned in the same condition as received, unopened and in the original packaging. Items that have been opened, installed, altered, or damaged will not be accepted.

Shipping costs
For returns that are not due to our error, the customer is responsible for both the original delivery cost and the return shipping cost as the items are shipped via freight. These amounts will not be refunded and will be substracted from your refund  

Our error
If an item arrives defective, damaged, or different from what you ordered, we will cover the return shipping. Please contact us with photos of the issue so we can resolve it.

Refunds
Once the returned item is received and inspected, your refund will be issued to your original payment method, minus any shipping costs owed.